Here at Miss Sassy we take pride in our customer service so please contact us with any questions or issues and we will reply as soon as we can.
All our items are quality checked before they leave our workshop.
If you believe your item is faulty, you must contact us immediately.
After contacting us and receiving an agreement to return the item, you have 7 calendar days to return the faulty item to us.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Your item must not have scratches or signs of being worn.
We will notify you when we receive your returned item.
We will then have a jeweller inspect the item to determine if it was wear and tear damage, or a faulty item.
As soon as it is determined, we will immediately notify you on the status of your return.
If your return is approved, we will contact you to offer you a refund to your credit card (or original method of payment), a replacement of the same item or an exchange for another item..
Miss Sassy does not now, nor will they ever pass on any customer information to third parties.
The only information we keep is a copy of the customer orders on our website, in case of future enquiries by the customer.
Credit card payments are done through a secure third party and we do not have access to any of the customers credit card or payment details.
Customer orders will be processed on the next business day where possible, and sent within 2 days if the item is in stock. If the item is a personalised item, made specifically for you, the item can take from 2-4 weeks, as stated on the item description page.
If an item is not personalised and it is not in stock, you will be contacted and offered a refund, an exchange or to be placed on the back order list for that product.